Palm Tran Connection, the paratransit division of Palm Beach County’s public transportation system, has implemented an upgraded phone system that enables users to access automated information regarding their door-to-door transportation service 24 hours a day without speaking to an agent.
Features of the new interactive voice response system include an automated trip confirmation phone call every evening that will list an individual’s trip information for the next day. Customers will be reminded of their pickup and appointment times automatically.
Another important feature is the ability to call the automated customer service line to confirm or cancel trips without speaking to a representative. Customers also can provide an e-mail address to receive an automated e-mail each evening that lists the next day’s trips.
These capabilities will reduce the number of no-shows, missed trips and same-day or late cancellations for Palm Tran Connection vehicles. They will also reduce the number of incoming calls, shortening wait times for customers.
Palm Tran Connection customers can sign up by calling (561) 649-9838 and selecting option 5.
