Rocco J. Falcone II, president and CEO of Rocky’s Ace Hardware, has announced that the company is celebrating Ace Hardware’s ranking “Highest in Customer Satisfaction with Home Improvement Retail Stores” for the eighth year in a row by J.D. Power.
The company, which is based in Springfield, Mass., and has a location in Wellington, will host customer appreciation events beginning Thursday, Sept. 25 at its stores in East Longmeadow and Westfield, Mass.; continuing the next day in Pembroke, Mass., and on Sunday, Sept. 28 in Fairhaven, Mass.
The victory lap will end up at Rocky’s location in Wellington on Saturday, Nov. 1.
The festivities that day, at Rocky’s Ace Hardware, located at 13837 Wellington Trace in the Wellington Marketplace, will take place from 11 a.m. to 3 p.m.
It is all part of a cross-country tour celebrating Ace’s achievement by taking all eight J.D. Power trophies on the road, visiting 38 states and more than 175 neighborhood Ace Hardware stores between August 2014 and April 2015 and covering more than 24,000 miles.
“At Rocky’s, we’re proud to be a part of the Ace family of stores committed to delivering a more personal kind of ‘helpful’ for our neighborhood customers each and every day,” Falcone said. “The J.D. Power Award Neighborhood Tour gives us the opportunity to thank our customers for ranking Ace highest in customer satisfaction for eight years in a row.”
During the event, customers will have the opportunity to take a photo with the prestigious J.D. Power trophies, as well as to win prizes and take advantage of in-store promotions in appreciation for their continued support of locally owned businesses. Ace Hardware has received the top ranking in customer satisfaction since J.D. Power began this study eight years ago. The study is based on responses from more than 2,900 consumers who purchased home improvement products or services within the previous 12 months.
Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 791 on a 1,000-point scale. The score is based on performance in five areas: merchandise, price, sales and promotions, staff and service, and store facility.
“So take note of the date and time, and come out and celebrate earning this prestigious award eight years in a row with us,” Falcone said.
Headquartered in Springfield, Mass., Rocky’s Ace Hardware operates 32 stores in Massachusetts, Connecticut, New Hampshire, Rhode Island and Florida. The neighborhood paint, hardware, garden center and pet store chain has been in continuous operation, under the same family ownership, since the first store opened in Springfield in 1926.
For more information, visit www.rockys.com.