Taxpayers in need of service at the West Palm Beach IRS Taxpayer Assistance Center can now call to schedule an appointment. However, they should first see if their answer is available at www.irs.gov.
Taxpayers requiring assistance should call (844) 545-5640 to schedule an appointment at the Taxpayer Assistance Center, located at 1700 Palm Beach Lakes Blvd. Appointments are available starting Monday, Jan. 11.
The IRS is moving to an appointment service as part of an ongoing effort to eliminate lines and reduce frustration for taxpayers. The agency tested various methods of scheduling an appointment.
Prior studies show that many taxpayers visit the IRS site to get a tax transcript, make a payment, resolve a notice, obtain a form or publication or ask about their refund. All of these issues can often be resolved at www.irs.gov.