211 HelpLine Can Assist Callers With COVID-19 Info

211 HelpLine staff members have been fielding numerous calls from people looking for information and resources regarding the COVID-19 Coronavirus. 211 has been monitoring information from the Center for Disease Control (CDC), the Florida Department of Health and local officials.

Because so much differing information is being disseminated across all media platforms, it is understandable that people can become confused and overwhelmed.

“We want our community to know that we are here for them during this challenging time, to provide information as well as comfort and support,” said Sharon L’Herrou, president/CEO of 211 Palm Beach/Treasure Coast. “We are here even if a person is feeling anxious and overwhelmed and just wants to talk.”

211 is also a resource that partnering agencies can refer to as the virus becomes more impactful.

If someone is experiencing symptoms, medical professionals have also recommended using telehealth (also known as telemedicine) if an individual or family’s insurance carrier provides this option. The online doctor can make the determination if an emergency room visit is necessary or if isolation is recommended. Some medical facilities may be offering free telehealth during this time.

People experiencing symptoms can also call the Florida Health Department at (866) 779-6121 to be triaged. Because of limited availability of tests, people who think they may have been exposed can self-quarantine and follow recommended precautions.

In general, pay particular attention to the elderly and those individuals who may have weakened immune systems. Try to limit exposure to others or to the general public. Stock supplies as you would for hurricane preparation to minimize trips out into the community, which may help keep loved ones safe.

Most health experts agree that simple hygiene tips like sneezing into a tissue or an elbow, as well as thoroughly washing hands and not your touching eyes, nose or face, can go a long way in keeping individuals, families and the community safe.

Dial 2-1-1 or text your zip code to TXT211 (898211) for more information. Calls to 211 are free, confidential and available 24/7. If you or someone you know is having a mental health crisis or thoughts of suicide, dial 2-1-1. If requested, a mobile crisis response team can be dispatched.