PBIA Wins In Traveler Satisfaction

Palm Beach International Airport (PBI) has been recognized as third best airport in the U.S. in the prestigious Condé Nast Traveler 2020 Readers’ Choice Awards. PBI continues to show its passengers they are traveling “first class” while at the airport.

This latest award comes on the heels of ranking second highest among medium-sized U.S. airports by J.D. Power and being named the ninth best domestic airport in 2020 by Travel + Leisure.

“We are extremely grateful to our customers for taking the time to show their appreciation of our continuing efforts to improve the overall customer experience at PBI,” Director of Airports Laura Beebe said. “While the past year has been challenging, our customers can rest assured that we will continue to do our best to provide the easy, convenient experience that they have come to expect at PBI.”

More than 715,000 Condé Nast Traveler readers submitted responses rating their travel experiences across the globe. The Readers’ Choice Awards are the longest-running and most prestigious recognition of excellence in the travel industry. “The results of this year’s survey, conducted at the start of the COVID-19 pandemic, are a testament to the lasting power of a meaningful travel experience,” said Jesse Ashlock, U.S. editor of Condé Nast Traveler.